Pricing
Six plans, and a week to decide
Every plan starts with a 7-day free trial. Billing runs through Shopify, so a subscription appears on your Shopify invoice alongside everything else and is cancelled the same way.
Starter
Smaller stores getting returns off email and spreadsheets.
$9 /month
50 requests a month
2 team seats
7-day free trial
Start on ShopifyGrowth
Stores where returns are somebody's actual job.
$29 /month
150 requests a month
5 team seats
7-day free trial
Start on ShopifyPro
Higher volume, and headroom through a bad month.
$79 /month
500 requests a month
15 team seats
7-day free trial
Start on ShopifyBusiness
Returns that leave the building — booked with a courier, not by email.
$119 /month
800 requests a month
20 team seats
7-day free trial
Egypt Operations & Integrations
Send approved returns to a courier or warehouse, and follow the parcel.
Business Plus
The same operations, at the volume a busy season actually produces.
$149 /month
1,500 requests a month
30 team seats
7-day free trial
Egypt Operations & Integrations
Send approved returns to a courier or warehouse, and follow the parcel.
Enterprise
Large catalogues, larger teams, and the headroom to stop counting.
$199 /month
2,500 requests a month
50 team seats
7-day free trial
Egypt Operations & Integrations
Send approved returns to a courier or warehouse, and follow the parcel.
On every plan
The plans differ by how many requests a month they cover and how many people on your team can sign in. Every returns and exchanges feature below is on every plan, including Starter — nothing about handling a return is held back for a higher tier.
Business and above add one thing: sending an approved return to a courier or warehouse. That is an operations feature, not a returns feature, and it is the only difference in what the plans can do.
- Branded customer portal on your own link
- Returns and exchanges in one flow
- Exchange for another size or colour
- Exchange for a different product entirely
- Refunds and exchanges settled by Shopify
- Review console with photos and full history
- Your own return window and policy rules
- Customer photo uploads
How billing works
Through Shopify's own billing, which means the plan is chosen and approved on Shopify's screens, the charge lands on your Shopify invoice, and cancelling is the same as cancelling any other app. Swapify+ never sees a card and never takes a payment.
The 7-day trial is Shopify's, applied to each paid plan. There is no separate free tier and no separate trial plan to pick.
What an allowance counts
A request, once — a customer submitting a return or exchange. Not page views, not API calls, and not the same request counted again because your team reopened it. Requests you reject still count, because reviewing them is the work.
The allowance on each plan is the number the app actually enforces, counted per calendar month. Pro is 500 rather than “unlimited”: every request costs Shopify API calls and storage for the customer's photos, and a promise with no floor under it is not one worth making.