Support
Talk to a person
Swapify+ is small enough that the people who built it answer the email.
Email us
swapify@motechsolutions.netFor early access, include your Shopify store domain and a rough idea of how many returns you handle in a month.
If something has gone wrong with a refund
Tell us the reference number — it looks like SWAP-10001 — and the Shopify order number. Those two are enough for us to trace exactly what was sent to Shopify, when, and what came back.
Please do not send us card numbers, customer passwords, or your Shopify API credentials. We never need them, and we will ask you to rotate anything that arrives by accident.
If you are a customer of a store using Swapify+
We cannot see or decide anything about your individual return — that belongs to the store you bought from, and they are the ones who approve, reject and refund. Contact them directly and they can help you far faster than we can.
If you want to know what data we hold about you as a result, the privacy policy explains it, and requests made through the store are passed to us by Shopify automatically.
Reporting a security problem
Email the same address with “security” in the subject and we will get back to you. Please give us a chance to fix something before publishing it, and please do not test against a real merchant's store or a real customer's data — we can provide a development store instead.